Ask and get an answer
Short Code
Give customers the fastest, easiest way to access information. By texting predefined keywords, users automatically receive product, service or account information within seconds.
This service reduces customer-support workload, provides fast responses and improves user satisfaction.
Keyword / short codeHESAB → 7000
“Dear customer, your current account balance is AZN 245.80.”
Service advantages
- Automated replies 24/7
- Request processing within seconds
- Reduced customer-service workload
- Information without human intervention
- Integration with CRM, ERP and internal systems
- Different services for different keywords
Use cases
- Banks — account, loan and card information
- Mobile operators — tariff and balance inquiries
- Insurance and utilities
- Government and educational institutions
- Logistics — parcel tracking
- Events and promotions — registration confirmations
What does your business gain?
- Faster service for customers
- Optimized operating costs
- Automated, secure information delivery
- Improved customer experience
- Greater accessibility of digital services
SoftLine approach
Information is one SMS away
Customers get the information they need with one SMS, while you deliver services faster, more conveniently and automatically.
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